It is a hospital team whose role is to help you if you have concerns about your care. They are often sited near the entrance of a hospital. ‘PALS’ stands for Patient Advice and Liaison Service.
It is an integral part of a hospital but acts independently, on your behalf, to:
It is needed as, although staff do all they can to make sure that you are treated properly and promptly, things occasionally go wrong.
But. If you have a concern about your care or treatment, you should first talk to someone who is close to the cause of your concern – such as the doctor, nurse or receptionist. And in many cases the matter can be resolved straight away. If not, go and talk to PALS, and they will sort it out.
We have described what is a PALS team. We hope it is clearer now.
Can You Use the NHS if You’re Not a UK Resident? The National Health Service (NHS) is often misunderstood as a “tax-based” system. In reality, it is a residency-based system. This me...
What are the 7 NHS Regions in England? The NHS in England is managed by NHS England through a regional structure designed to oversee quality, finance, and operational performance. These seven regional...
How to Register With a GP Surgery It is very important to be registered with a GP in the UK. In fcat, registering with a General Practitioner (GP) is the single most important step you can t...
🏥 Structure of the NHS (2026) — Summary Diagram UK GOVERNMENT Department of Health & Social Care (DHSC) Secretary of State: Wes Streeting MP Roles & Functions NHS England reinteg...
